Privacy Policy
Given below is the privacy policy published in accordance with the provisions of the Information Technology Act, 2000 ("IT ACT"), Information Technology (Intermediary Guidelines) Rules,2011, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Introduction
This Privacy Policy ("Policy") explains our policy regarding the collection, use, disclosure and transfer of your information by MockTest Adda (owned by Shubham Raj) (hereinafter referred to as the "Company"), which powers and manages the website freemocktestadda.in (“Site”) and all platforms (web, apps, emails), or mobile / internet connected devices ("Services").
This Policy forms part and parcel of the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use.
This Privacy Policy is applicable to persons who views, browses or uses the Services ("User"). For the purpose of this Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean MockTest Adda.
As we update, improve and expand the Services, this Policy may change, so please refer back to it periodically. By using the Site or the Services, you consent to collection, storage, and use of the personal information you provide.
MockTest Adda respects the privacy of its Users and is committed to protect it in all respects.
Information Collected From You
1. When you use the Platform by way of registration, log in, creation of a user account, purchase of a mock test, attempting a mock test, etc., MockTest Adda may collect your personal identifiable information including name, date of birth, gender, demographic information, photos, e-mail address, telephone number, mobile phone number, geographic location, mailing address, social media account details including list of contacts/friends and examination preference.
2. MockTest Adda will use this information to validate you as a registered user while accessing the Platform, to provide and deliver services including management of your account, to process transactions and purchases, to notify you about important updates, changes in services, policies or terms and conditions, to manage business operations including billing and reporting, to develop and improve new features and services, to personalize user experience, to send you newsletters, offers, promotional content and important exam-related updates, to comply with applicable laws, regulations, court orders and government requests, and for research, analytics and performance monitoring purposes in order to improve the overall quality, security and functionality of the Platform.
3. By registering on the Platform, you consent to providing this information. You can discontinue use anytime. Services may be limited if data is not provided.
INFORMATION COLLECTED AUTOMATICALLY
1. When you visit or interact with the Platform, apart from MockTest Adda certain third party advertisers and/or service providers may use technologies that automatically collect information about you for both transactional (e.g., confirmation of registration, notification of purchase made, etc.) and promotional (e.g., promotions, emails, etc.) purposes. Your information may be collected by MockTest Adda or such third party advertisers and/or service providers in the following ways:-
2. Log Files: Every time you visit the Platform, MockTest Adda servers automatically receive log information from your browser and device that was used to access the Platform (such as IP address, device ID, details of your network operator and type, your operating system, browser type and version, CPU speed, and connection speed). This enables us to validate you as a User, to understand your usage of the Platform and helps us to make changes and updates most suited to your needs and interests.
3. Mobile Device: When you register your mobile device or use the mobile device to access the App, In addition to the aforesaid, MockTest Adda will also collect device information such as mobile device ID, model and manufacturer details, operating system etc. for the purpose of improving the App’s overall functionality and displaying content according to your preferences.
4. Cookies: Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload or share and other activity on the Platform etc. in order to improve your experience of the Platform by personalizing it to your preferences and usage trends.
5. Web Beacons: Web beacons are transparent graphic images used in our email communication to you, in order to understand customer behavior and improve the overall quality, functionality and interactivity of the Platform.
6. Mobile Analytics: Mobile analytics software is used by MockTest Adda to better understand and customize the functionality of the App’s software on your phone. This is done by collecting information such as your frequency of the App’s usage, the features you prefer to use on the App, where the App was downloaded from, Device Id, name of other mobile applications on your device, etc.
7. Payment /Purchase Information: In order to access certain paid features and services on the Platform, you may be required to create or log into a separate account on a payment gateway or website such as “PayU” or “PayTM”. Once such an account is created, in order to process your payments/ purchases on the Platform, such payment gateway provider may require and collect your details such as name, address, phone number, email address and credit or debit card information, netbanking information or details of any web wallets maintained by you. Any and all payments made/processed or details provided to or shared with such authorized payment gateway providers shall be stored directly by such payment gateway providers without any information passing through or relayed to MockTest Adda. Platform assumes no liability in respect of such payments and/or information shared with or provided to such authorized payment gateway providers. It is further clarified that the aforementioned information is only used in accordance with the provisions of the applicable law and in strict adherence to this Privacy Policy.
8. Public Forums: Any information that is disclosed by you in the comments section becomes published information and MockTest Adda shall not be held liable for the security of the same or any persona information that you disclose herein. You agree to exercise caution when disclosing any personal information or personally identifiable information in this regard.
9. Please note that we only use the aforesaid information to communicate with and/or improve the Service and to better understand our users’ operating systems, for system administration and to audit the use of the Service. We do not use any of the aforesaid data to identify the name, address or other personal details of any individual.
10. For the purpose of this Privacy Policy, any passwords, financial information such as credit or debit card details or other payment instrument details and any other information prescribed by law to be sensitive that may be collected by MockTest Adda during your use of the Platform and the Services provided thereon, shall be referred to as "Sensitive Personal Data or Information".
Link to Third Parties
The Platform may include links to third-party websites not covered by this policy. You access them at your own risk. MockTest Adda is not responsible for any data exposure.
SHARING OR DISCLOSURE OF INFORMATION COLLECTED
1. As a strict policy we will not disclose, share or exploit your information with anyone without your permission.
2. However, we may mandate under law or under contracts to make certain limited disclosures under the following circumstances:
• Legal Necessity: MockTest Adda may share any of the aforesaid information, including your personally identifiable information or Sensitive Personal Data or Information, without obtaining a separate consent from you, if and when such information is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation of any criminal activity, or for prosecution and punishment of offence.
• Limited Disclosure to Service Providers: we may disclose your information (but not Sensitive Personal Data or Information) to our service providers and business partners (“Service Providers”) for the purposes of betterment and improvement of our services including but not limited to hosting the Platform, payment processing, analyzing data, providing customer service, etc., for the purpose of making various features, services and products of MockTest Adda available to you and investigating or redressing grievances. This will be in the form of aggregated anonymous data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;
• Limited Disclosures for improvement of services: MockTest Adda may share the aforesaid information including your personally identifiable information (but not Sensitive Personal Data or Information) when it is required to be shared with sponsors, partners, advertisers, analytics companies or third parties for the purpose of marketing, advertising promotional offers, offering product information and market research, in connection with the Service. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;
ACCESSING AND UPDATING PERSONAL INFORMATION
When you use the Site or Services, we make reasonable efforts to provide you, whenever requested, access to your personal information. We also ensure that any personal or sensitive data found to be inaccurate or incomplete is corrected or updated as feasible, subject to legal or business requirements that require such data to be retained.
Users may be required to verify their identity before any request for access, correction, or deletion is processed. We may refuse requests that are repetitive, require disproportionate technical effort, risk the privacy of others, or are impractical to fulfill (such as data stored in backup systems).
In most cases, we provide access and correction services free of cost unless it involves excessive effort. Due to storage and legal obligations, some residual data may remain in backup systems for a limited period even after deletion.
You may also request deletion of your personal information by contacting us at freemocktestadda@gmail.com.
SECURITY OF INFORMATION COLLECTED
1. We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, loss, or damage. This includes internal reviews of our data handling practices, encryption, and secure infrastructure.
2. All collected data is stored securely within controlled databases protected by firewalls and restricted access systems. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.
3. We retain personal information only for as long as necessary to fulfill business and legal obligations.
Updates
We may update this policy anytime. Continued use means acceptance of changes.
GRIEVANCE REDRESSAL MECHANISM
• Any complaints or request or concerns with regards to use, processing or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below via post or by sending an email to freemocktestadda@gmail.com
• Grievance Redressal Officer: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to.
Grievance Redressal
Name: Shubham Raj
Email: freemocktestadda@gmail.com
Address: Beta 1, Noida, Uttar Pradesh, India
For any complaints regarding your data, you may contact us using the above details.
GRIEVANCE REDRESSAL And DISCLAIMER
• Please note that the exam-related content, updates, notifications, results, or any other information provided on this platform are collected from various sources and are for informational purposes only. While we strive to ensure accuracy, there may be instances where information is incorrect or outdated as we are humans and depend on multiple sources. Users are advised to verify information from official sources before taking any action.
We request you to please provide the following information in your complaint:
- a) Identification of the information provided by you.
- b) Clear statement as to whether the information is personal information or sensitive personal information.
- c) Your address, telephone number or e-mail address.
- e) A statement that you have a good-faith belief that use of the information has been processed incorrectly or disclosed without authorization, as the case may be.
- f) A statement, under penalty of perjury, that the information in the notice is accurate, and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.
The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above.